pHKapa has two administration areas
This topic is about pHKapa setup.
TIPS: **Please be careful**. Entering "Tickets" and "Actions", you have total control over fields and its values and you can change data freely.
Each ticket are classified with fields like Type, Origin, Process, Activity, Category, Supplier, Priority, Safety, Cause.
Each of these fields are presented on tickets with select boxes containing option values.
Fill up your tables with your business options.
Actions are registered on PLAN stage.
Each ticket can have many actions, and each action is classified with a Action Type, like corrective, preventive or others.
Action types are managed on menu Action Type , and you can have as many as you want.
When checking “Verification” option for Action Type you set “Action Effectiveness” as required VERIFY stage.
One important topic is relations between tables.
On pHKapa each user are only allowed to access self registered tickets or tickets classified with user related processes.
Same rule to receive notifications.
Imagine you have a user for “Administrative Support Tickets”, create a process for “Administrative Support” and assign it to this user, this user will have access to tickets on “Administrative Support” process.
Be aware that you must check ACCESS, if users are allowed for pHKapa.
Users that does not have allowed for pHKapa or at least for one of it's children, will not be available in pHKapa Setup.
Check users and access at → http://{your-url-for-pHKapa}/access