Differences

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--- phkapaadministration [27/07/2016 17:36] – [pHKapa Setup] phalkaline
+++ phkapaadministration [26/09/2024 18:57] (current) – external edit 127.0.0.1
@@ Line 10: / Line 10: @@
       TIPS:
-      **Please be careful**.
+      **Please be careful at pHKapa setup**.
       Entering "Tickets" and "Actions", you have total control over fields and its values and you can change data freely.
@@ Line 30: / Line 30: @@
 Action types are managed on menu Action Type , and you can have as many as you want.\\
-When checking "Verification" option for Action Type you set "Action Effectiveness" as required [[phkapa#verify_follow-up_verification|VERIFY stage]].\\
+When checking "Verification" option for Action Type you set "Action Effectiveness" making action and parent ticket to require [[phkapa#verify_follow-up_verification|VERIFY stage]].\\
 ===== Relations =====
@@ Line 36: / Line 37: @@
 One important topic is relations between tables.\\
-  * User belongs to one or many Processes.
-  * Process has one or many Activities and Categories.
-  * Category has one or many Causes.
-On pHKapa each user are only allowed to access self registered tickets or tickets classified with user related processes.\\
+  * Processes may have many Users associated.
-Same rule to receive notifications.\\
+  * Activities and Categories may have many Processes associated.
-Imagine you have a user for "Administrative Support Tickets", create a process for "Administrative Support" and assign it to this user, this user will have access to tickets on "Administrative Support" process.\\
+  * Causes may have many Categories Associated.
 ==== Assign one or more Processes to Users ====
+pHKapa allows user only to access self registered tickets or tickets classified with user associated processes.\\
+Same rule to receive notifications.\\
+Imagine at you business you have an employee working for "Administrative Support", you should create a process for "Administrative Support" and assign it to this user, so he may access tickets classified "Administrative Support".\\
   * Goto ( Menu -> Users -> Edit ).
   * Assign Processes to Users.